When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you if the Product is not available – you will be notified by email.   

We always try to make sure that our prices are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

• Cancellation of an order after despatch cannot be accepted. Goods are not sold on a sale or return basis.

If you are not entirely happy with your purchase we will accept returned goods but only if the following conditions are met:

• The item must be in perfect resalable condition. The packaging must remain sealed and the product unused.

• A request must be made to the company within 7 days of receipt of goods.

• No returned goods will be accepted unless a returns authorisation has been given. The appropriate reference number must be quoted on accompanying documentation.

• Please send returns recorded delivery and obtain a proof of postage/receipt from the carrier as the company accepts no responsibility for lost parcels sent by you. Please also make sure that you buy the correct amount of insurance for the parcel. 

• A charge to cover our initial delivery costs will be deducted from any monies refunded. If your item is faulty your return delivery costs will be refunded. If your item is unwanted you will be responsible for the return postage costs.